Why IVI Destination Management

Our people are our most valuable resource. You’ll enjoy partnering with IVI because we have talented and experienced people at every one of our locations.

ISO 9001 is far more than a number. We continue to be the only DMC that assures consistent quality with management processes that are certified each year by the International Organization for Standardization. We have to re-qualify for this recognition annually. This year, our Certification Number is 2000/15761.

Client protection in the form of shielding our clients with liability insurance: $2 million U.S. in accident insurance and $5 million in transportation coverage.

An intense commitment to safety. When you’ve done as many events as we have, you know how important client safety is. An In-House Safety & Security Team makes sure all our people are trained in first aid, CPR, water and marina rescue operations, and how to quickly respond to an emergency even in the middle of a jungle or on a remote beach.

We honor our unique cultural history. Some call it "sustainable incentive travel," but we are always happy to help your guests make a positive impact on the culture and environment your group is visiting. For example, we are the initiators of the Friends of the Maya Foundation, and if you wish, we can arrange ways your participants can build something or contribute something to this awesome culture.

IVI is the leading DMC network in the Americas with 20 co-owned locations at six different countries. We serve a large number of corporate clients, as well as the most successful Incentive Houses in North America. IVI also has strong working alliances with world class partners in other parts of the world: PRA Destination Management (19 locations in the USA) and Allied International (6 locations in Europe and the Middle East).

The devil is in the details, and in our business, no detail can be overlooked. The IVI team can handle groups from 2 persons up to 3,500 people. We typically assign more staff people to a group than our competitors. Each group gets its own IVI on-site event coordinator, and we assign at least one IVI staff member for every 65 people in a group. IVI offices are open 24/7 every day of the year – even on Cinco de Mayo, Christmas and our founder’s birthday. You always will get fast response to your phone calls, e-mails and faxes. All IVI people are in constant contact with Nextel walkie-talkie cell phones. We also can get you a phone so you are always in touch with your IVI event team via this same rock-solid communications system.

Proposals and prices are important. We don’t have a one-size-fits-all price list. We respond to an RFP only with customized proposals that ensure you get the tailored event and personal attention your group deserves. And there are no “cost surprises.” Our proposals clearly list the cost of each activity, tour or special function, including all taxes, gratuities, entrance or ecological fees – everything. Because IVI has its own transportation company (the Blue Line), these costs are affordable, and you are assured you’ll always get the right size and number of spotlessly clean and well-maintained vehicles to fit you group’s needs. Finally, the prices in our proposals don’t expire right away. The prices we quote are good for a minimum of two years. Finally, we operate with utmost integrity. Unlike many of our competitors, we do not pay commissions for sales leads or do business with low-price discounters or time-share suppliers.

Yes, we have connections. IVI was the first DMC in Latin America to be certified as a member of the Association of Destination Management Executives (ADME). As a leader in our field, we also are proud to be a member of SITE, MPI, FICP, PCMA, ISMP, HSMAI, AMAV (translations of these acronyms are yours upon request) and of course the Mexican association of DMCs. Our knowledge of and good working relationships with hotels, airlines, suppliers, and government agencies can be equally important to you. With our own offices in popular destination cities, we are constantly aware of "what's hot and what's not." And we know which local hotels, restaurants, attractions and suppliers can be trusted to be part of your event.

A wide choice of enjoyable events. IVI offers you an imaginative range of "in-house" teambuilding activities, theme parties, special events and recreational opportunities. Every DMC will make the same claim, but at IVI we are arch-enemies of the "same old-same old." Our people need to be just as happy as your people when we conduct an event. So our emphasis is on “new and different” activities that your participants will not have seen many times before. An example is our menu of golf events. Not just golf tournaments or outings for skilled golfers, but many different golf-related events that can be enjoyed by "real people" – from total beginners to skill-challenged recreational players. We also have special golf events to help executives learn there are many ways to use golf as a powerful business tool.