Company Profile

Incentives and Vacations International (IVI) was founded in Cancun in 1986 by Jose Manuel Garcia because he and his associates saw a need for a company specializing in high quality professional services for groups visiting the destination. Their small office In Cancun has grown to become a network of IVI offices throughout the Americas. As a pioneer in the group business in Mexico, IVI was the first to feature staff members in uniform to make it easier for clients to recognize them. IVI also led the way in the use of high-tech tools such as computers, fax machines and radio communications.

After two years of success at delivering services to group operations, IVI evaluated what clients needed the most, and assistance that was not yet available to clients. IVI decided it was ready to upgrade its capabilities, and added new services to its growing list of clients. So in 1988, Incentives and Vacations International was became IVI Destination Management, the first full-service DMC in Mexico.

IVI Destination Management has grown significantly since its founding since our founding, and now provides full destination management services from offices at 22 Destinations in 6 Countries. Each IVI Destination Management office is co-owned and independently managed by a strong executive leadership team. IVI feels its business model of co-owned offices is much more likely to meet – or in most cases, exceed – customer expectations. Franchise operators frequently are required to follow inflexible rules that do not contribute to customer satisfaction. In contrast, the talented people who staff IVI’s offices are free to do whatever it takes to produce the results their clients demand.

In brief, our commitment is simple: We Make You Look GREAT!

Vision: To run a world-class company that will set fresh trends, and establish new standards for best practices in the MICE industry by exceeding customer expectations as a result IVI will deliver corresponding benefits to the owners and associates who manage our businesses in Latin America.

Mission Statement: To earn and maintain our clients’ trust at each one of our IVI destinations by convincing them that their goals are our goals, and by delivering services that exceed industry standards and customer expectations. We also will meet client needs by providing exceptional product knowledge, creative solutions, cost-value and effectiveness in every measurable way. IVI also will earn client appreciation with a smoothly operating and efficient business organization that relies on strong management systems, ISO quality standards, and pride and belief in the remarkable abilities of our people. IVI’s mission also features an infinite commitment "To make YOU look GREAT!

Inbound

• MICE Business
• Family Reunions
• Weddings
• Golf Events
• Fishing Adventures
• Conferences
• Conventions

Outbound

• Mexico
• Argentina
• Brazil
• Costa Rica
• Dominican Republic
• Panama

• 1986 Founded as Ground Operator
• 1988 Upgraded to Full Service DMC Model (Being the first in Mexico to operate as a DMC.)
• 1992 Restructuring to provide better service in the following areas, each one having its own management and staff:
  
  1. IVI Destination Management - DMC Operations
  2. Blueline - Ground Transportation
  3. MexicoQuest - Web Business
  4. TravelSmart - Travel
• 2000 Year of ISO 9002:1994 Quality Standards Certification
• 2003 Quality System Upgraded to ISO 9001:2000
• 2003 Safety and Security Department
• 2005 The Largest DMC Network in Mexico, Central America, and USA
• 2005 Friends of the Maya Foundation was Created
• 2007 IVI's new Destination: Dominican Republic
• 2008 IVI's new Destination: Guadalajara
• 2008 MexicoQuest was absorbed by H+P Marketing (a new IVI marketing company)
• 2009 IVI's new Destinations in South America: Argentina and Brazil

IVI Destination Management has more than 150 year-round Full-time Associates within the entire Latin American Network.

Great personalities, disposition, knowledge, compromise, caring attitude and MICE Business experience!

• The client cometh first
  The first of the Ten Commandments announced by Moses said we should give "Love to God above all things." In business terms: "we shall worship our client above everything else".
  
• We shalt not consider anything to be impossible
  Although miracles may take a little longer, we shall do our best to deliver everything a client wants. And often even more.
• We shalt honor (fulfill) everything we promise
  If we promise something, we will fulfill the client's expectations.
• The client deserveth more than he (or she) expects
  Because a satisfied client returneth, and recommendeth our services to others.
• Our company's reputation dependeth on all of us
  Every IVI team member assumes a huge responsibility: maintaining our excellent reputation by helping make a client very happy.
• We shalt value our own people as we value our clients
  We loveth our own people, because it is written that only a happy and satisfied associate can satisfy a client.
• The client is the sole judge of the quality of our service
  We knoweth that if just one associate fails, the penalty is severe - the client will go home with an unhappy opinion of us.
• We shalt not covet praise unless we strive constantly to earn it
  ISO 9001-2008 quality standards, does not guarantee perfection. Only hard-working IVI people dedicated to putting smiles on client faces can maintain our annual ISO certification.
• We shalt not forget there is always room for improvements
  We know we must always strive to raise our performance standards to stay ahead of our Competitors.
• Our solar system containeth no Superstars
  We work as a team on more important goals: doing everything possible, every day, to show that we are the only DMC worthy of the client's business. 

“Yes, since 1986, we are those neatly attired people in the turquoise blue and white uniforms. Many people call us "the Smurfs". We are knowledgeable, witty, fun to have around, and beautiful or handsome (as the case may be). We can run faster than Speedy Gonzalez, we can be in two or three different places at once, and willing to do anything legal for our clients. You can find us popping up at airports, historical and archaeological sites, and we may pop up at deluxe resorts, charming hotels, at golf courses or scenic beaches, and of course we frequently appear at the great restaurants in town. We enjoy Smurf teamwork because it's fun, and having fun doing our jobs is our passion. We can do the impossible right away - miracles may take a little longer”