- MEET IVI
- GLOBAL ALLIANCES
- LOMAS GROUP COMPANIES
- PARTNER SITES
Incentives and Vacations International (IVI) was founded in Cancun in 1986 by Jose Manuel Garcia because he and his associates saw a need for a company specializing in high quality professional services for groups visiting the destination. Their small office In Cancun has grown to become a network of IVI offices throughout the Americas. As a pioneer in the group business in Mexico, IVI was the first to feature staff members in uniform to make it easier for clients to recognize them. IVI also led the way in the use of high-tech tools such as computers, fax machines and radio communications.
After two years of success at delivering services to group operations, IVI evaluated what clients needed the most, and assistance that was not yet available to clients. IVI decided it was ready to upgrade its capabilities, and added new services to its growing list of clients. So in 1988, Incentives and Vacations International was became IVI Destination Management, the first full-service DMC in Mexico.
IVI Destination Management has grown significantly since its founding since our founding, and now provides full destination management services from offices at 22 Destinations in 6 Countries. Each IVI Destination Management office is co-owned and independently managed by a strong executive leadership team. IVI feels its business model of co-owned offices is much more likely to meet – or in most cases, exceed – customer expectations. Franchise operators frequently are required to follow inflexible rules that do not contribute to customer satisfaction. In contrast, the talented people who staff IVI’s offices are free to do whatever it takes to produce the results their clients demand.
In brief, our commitment is simple: We Make You Look GREAT!
Vision: To run a world-class company that will set fresh trends, and establish new standards for best practices in the MICE industry by exceeding customer expectations as a result IVI will deliver corresponding benefits to the owners and associates who manage our businesses in Latin America.
Mission Statement: To earn and maintain our clients’ trust at each one of our IVI destinations by convincing them that their goals are our goals, and by delivering services that exceed industry standards and customer expectations. We also will meet client needs by providing exceptional product knowledge, creative solutions, cost-value and effectiveness in every measurable way. IVI also will earn client appreciation with a smoothly operating and efficient business organization that relies on strong management systems, ISO quality standards, and pride and belief in the remarkable abilities of our people. IVI’s mission also features an infinite commitment "To make YOU look GREAT!
IVI Destination Management has more than 150 year-round Full-time Associates within the entire Latin American Network.
Great personalities, disposition, knowledge, compromise, caring attitude and MICE Business experience!
“Yes, since 1986, we are those neatly attired people in the turquoise blue and white uniforms. Many people call us "the Smurfs". We are knowledgeable, witty, fun to have around, and beautiful or handsome (as the case may be). We can run faster than Speedy Gonzalez, we can be in two or three different places at once, and willing to do anything legal for our clients. You can find us popping up at airports, historical and archaeological sites, and we may pop up at deluxe resorts, charming hotels, at golf courses or scenic beaches, and of course we frequently appear at the great restaurants in town. We enjoy Smurf teamwork because it's fun, and having fun doing our jobs is our passion. We can do the impossible right away - miracles may take a little longer”